Shipping & Returns
Last updated: August 2026
FREE SHIPPING · SMART GLASSES LAUNCH OFFER
Last updated: August 2026
SHIPPING POLICY
Last updated: 18 August 2026
Thank you for shopping with AYVI Labs. We are committed to delivering your order safely and as efficiently as possible.
We currently offer shipping to selected countries within the European Union and other destinations made available during checkout.
Available shipping destinations may vary depending on the product and delivery location.
If we are unable to fulfil an order to your selected destination, we will contact you as soon as reasonably possible.
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will generally be processed on the next business day.
Processing times may occasionally be longer during periods of unusually high order volume or circumstances beyond our reasonable control.
Estimated delivery times depend on the destination, shipping method, carrier, customs processing, and other factors affecting international delivery.
For deliveries within Europe, the estimated delivery time is generally:
approximately 7–15 business days after dispatch.
These delivery times are estimates only and are not guaranteed.
Where a specific delivery timeframe is displayed during checkout, that timeframe will apply to the relevant order.
Nothing in this Shipping Policy limits any mandatory delivery rights available to consumers under applicable law.
Shipping costs are included in the displayed product price unless otherwise clearly stated during checkout.
No additional standard shipping charge will be added at checkout where shipping is included in the displayed product price.
Any additional mandatory charges that may apply to a particular order will be clearly disclosed before the order is completed.
Orders may be delivered using different international shipping and logistics providers depending on the destination, product, shipping service, and fulfilment arrangements.
The carrier and shipping method may therefore vary between orders.
Where available, the relevant carrier and tracking information will be provided in the shipping confirmation.
Once your order has been dispatched, we will provide a shipping confirmation containing tracking information where tracking is available.
Tracking information may take some time to become active after the shipment has been handed to the carrier.
Orders shipped from outside the European Union may be subject to customs procedures, import VAT, customs duties, or other import-related charges.
Any applicable customs duties, import taxes, customs clearance fees, and other import-related charges are covered by AYVI Labs or its designated distributor or fulfilment partner and will not be charged separately to the customer.
Customers will not be required to pay customs duties, import taxes, or other import-related charges upon delivery or to arrange customs clearance themselves.
The applicable customs and fulfilment arrangements may vary depending on the destination country, shipping method, and fulfilment partner.
We make reasonable efforts to meet the estimated delivery times stated above.
However, delays may occur due to circumstances outside our reasonable control, including:
customs processing; carrier delays; weather conditions; transportation disruptions; incorrect or incomplete delivery information; or other unforeseen circumstances.
Where a delay materially affects your order, we will provide appropriate information where reasonably possible.
Your mandatory statutory rights relating to delayed or failed delivery remain unaffected.
Please ensure that your shipping address and contact information are complete and accurate before placing your order.
We are not responsible for additional costs or delivery delays resulting from incorrect or incomplete information provided by the customer, to the extent permitted by applicable law.
If your order is lost or arrives damaged, please contact us as soon as reasonably possible.
We will work with the relevant shipping or fulfilment provider to investigate the issue and provide an appropriate solution in accordance with applicable law.
Where the carrier was selected or arranged by us, your statutory consumer rights regarding loss or damage during delivery remain unaffected.
If you have any questions regarding shipping or delivery, please contact us using the contact information provided on our website.
PNG GROUP, Patricija Pongračič s.p. trading as AYVI Labs Dunajska cesta 106 1000 Ljubljana Slovenia Email: info@ayvilabs.com